Your photograph is scanned in and digitally repaired in the computer. We use Photoshop along with custom plugins and professional scanning software. Your original will be returned “as-is” and new lab photographic prints provided – if required. A digital copy of the finished photo will also be emailed.
1. Send us your photo
We need to see your photo to assess it and work out how much time it will take us to fix – and therefore how much it will cost. If you’d like a rough estimate before deciding to send your photo you can email us a photo of your photo or a quick scan. If you can get a good quality, high resolution scan we can work from that.
2. We will assess your photo and email you a quote
Once we've received your photo we'll scan it in and assess it. We'll take into account any enlargements that’s required and special requests. We aim to email quotes within 1 working day of receiving your photo.
3. Reply if you’re happy to go ahead, if not we’ll return your photo
If you’d like to accept the quote and place an order then just reply to our email so we have it in writing. If you don’t wish to go ahead then let us know, We’ll send details so you can pay for return postage of your photograph. We don’t ask for payment upfront for the restoration work.
4. We’ll do the work and email a proof for you to check
After receiving the “go ahead” we’ll fix your photo and then send you an email so you can see it. This is usually around 4-5 working days for our normal service.
5. If you’re happy with the proof then make your payment
The proof email has banking details for payment. If you’re not happy with the work then let us know your concerns and we will try our best to rectify.
6. We’ll return the original and any new photographic prints
Once your payment has cleared we’ll return your original, send your new prints and email the digital copy.
